Refund and Returns Policy

    Overview

    At NatureWins (Pvt) Ltd, also known as Vannicashew, we strive to provide high-quality cashew products and excellent customer service. If you are not satisfied with your purchase, we are here to help.

    Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

    To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

    Non-Returnable Items:

    • Perishable goods such as cashew nuts and other food products
    • Gift cards
    • Any opened or used food products

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

     

    Partial Refunds

    In certain situations, only partial refunds are granted:

    • Any cashew product that is not in its original condition, is damaged, or missing parts for reasons not due to our error
    • Any item returned more than 30 days after delivery

     

    Refunds

    Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

    If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7 – 10 of  working days.

    Late or Missing Refunds

    If you haven’t received your refund yet:

    1. Check your bank account again.
    2. Contact your credit card company, as it may take some time for the refund to be officially posted.
    3. Contact your bank, as there is often processing time before a refund is posted.

    If you have done all this and still have not received your refund, please contact us at info.naturewins@gmail.com.

     

    Sale Items

    Only regular-priced items may be refunded. Sale items cannot be refunded.

     

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.naturewins@gmail.com and mail your item to:

    NatureWins (Pvt) Ltd
    Madduvilnadu West, Poonakary, Kilinochchi, Sri Lanka

     

    Shipping Returns

    To return your product, mail it to:

    NatureWins (Pvt) Ltd
    Madduvilnadu West, Poonakary, Kilinochchi, Sri Lanka

    You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

     

    Need Help?

    For any questions related to refunds and returns, contact us at: